Hi,
We have a simple setup here but we have a problem with users have intermittent connection issues. The event log isn't the most helpful so I was wandering if anyone here can point me in the right direction. In lamens terms this is my issue.
We have a Kemp load balancer to two RDS gateways and then our RDS connection broker then our RDS hosts. All are Windows Server 2016.
Daily we get issues from remote working users that when they first connect they get the configuring connecting dialog box (after all the authentication) and it just stays there and either times out or the user just cancels. When they click on the RDP icon
and attempt to connect a second time, it works fine and logs straight in.
I understand there are many factors (user internet connection etc) but we (IT) have ourselves, in the evening gone home and tested it and get the same issue. spinning circle on configuring, cancel it or wait until it times out, try again and straight in.
Is there anywhere you can tell me where I can look like a RDS log where I can see exactly what it is doing so I can get to the bottom of this issue?
On a side note I can see in the "TerminalServices-Gateway" log on one of the gateway servers, I keep seeing this warning and error (same time) against a mixture of users, daily;
Warning: The user "domain\user1", on client computer "IP address", met connection authorization policy and resource authorization policy requirements, but could not connect to resource "RDS Host 4". Connection protocol
used: "UDP". The following error occurred: "23005".
Error: The user "domain\user1", on client computer "User IP address", failed connection to the remote server "RDS Host 4" using UDP proxy. The following error occurred : "2147965405".
Now, I dont know if this is related to what everyone is experiencing but it doesnt show this error and warning for everyone who has the two attempt connecting issue. I just put that in to see if it helps.
I just want to know if there is anywhere I can see exactly what is happening when connecting (RDS logs etc).
Any help is much appreciated.
Regards