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Remote Desktop Services has taken too long to load the user configuration from server Event ID 20499

October 18, 2013, 10:41 pm
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I keep getting Event ID 20499 "Remote Desktop Services has taken too long to load the user configuration from server \\SERVERNAME for user USERNAME" in our event logs for multiple servers that are running 2012 R2

I noticed that when this happens the user often is missing items that get applied via group policies such as desktop wallpapers and mapped drives.  

I am also using the Microsoft Remote Desktop for Mac that was release yesterday on another Mac computer and for certain users it won't launch the redirected folder that I specified when I get this Event ID 20499

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Remote Desktop Connection Manager 2.7 on high resolution screens

February 12, 2015, 6:13 am
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hi, i just got a lenovo yoga which has a 3200x1900 resolution screen.  rdp does not render the desktop big enough on a high resolution screen and is unusable.  I was happy to find rdcm 2.2 handles the high resolution fine. but when i upgraded to rdcm 2.7, the remote desktop is much to small to be usable again.

  I have played with resolution setting in rdp/rdcm but the problem is the desktop icons are just too small.  I finally back-rev'd to 2.2

does anyone know how i can report this bug to the developer?  or if you know of a way to make 2.7 it work on high resolution screen....

thanks in advance

to be clear, the problem is that on a 3200x1900 screen, the size of the icons in the rdp session is so small its hard to read them.  if i play around with the rdp resolution, i am only making the desktop bigger or smaller, the icons are not scaling to that.  This is different in rdcm 2.2.  in 2.2, the icons are scaled up on a large desktop, making them usable.

Tony Guadagno


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RDS 2012 R2 + User Profile Disks - corrupt ntuser.dat after RDS Host crashes

June 9, 2014, 2:05 pm
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I have an RDS 2012 R2 Session host collection set up with a connection broker and with UPD's running off a share with Server 2008 R2. All worked great.. until one of the Session Hosts crashed/blue screened and dumped the users.

When the users reconnected from the server that crashed, they all logged in with temporary profiles.  After a bunch of testing and troubleshooting I found that the ntuser.dat file in their UPD's became corrupt.  We have 1 Session host that seems to have an issue with occasional blue screening and it's causing a significant pain to consistently have to re-create the user profile disks of the users that were logged in if a session host is powered down abruptly.

I really like the feature, but I'm starting to look at alternatives.  The content in the profile disks isn't super critical, it's primarily shortcuts and program settings but it's annoying for users when they reset.

anyone else seeing similar issues?  any suggestions to dealing with it? (i'm trying to avoid doing regular backups of a "convenience feature").

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RDS 2012 Can't add a licensing server

February 18, 2014, 9:56 am
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I am running Server 2012R2 RDS in the trial period. I have purchased my RDS licenses, installed the licensing role on a second server and installed the RDS licenses to it. Server 2 with licensing manager installed seems happy (I get a green check mark and it shows my licenses).

On server 1 I have added server 2 to the list of servers in the Remote Desktop Services > Servers list.  When I right click it and select "RD Licensing Manager" I get the following error:

The following management tool could not be opened.  c:\windows\system32\licmgr.exe.  Verify that RD Licensing Manager has been installed as part of Remote Server Administration Tools, that the credentials provided have access to run the tool on the local computer and then try running the tool again.

If I click "Add RD Licensing Server" on server 1 and try to add server 2 as a licensing server it does not show up in the list of available servers.

Any help is appreciated.

Jason

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Failed to create KVP sessions string. Error Code 0x8007007A

March 12, 2013, 3:29 am
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I have two RDS servers running Server 2012, and since a couple of days users are reporting they get disconnected often. In the eventlogs, I found a couple of events where a user was disconnected without further information. I also found a lot of "Failed to create KVP sessions string" events. I couldn't find any relevant information about this event, but it appears the most at moments when users are being disconnected from the RDS server.

This is the event:

Log Name:      Microsoft-Windows-TerminalServices-RemoteConnectionManager/Operational
Source:        Microsoft-Windows-TerminalServices-RemoteConnectionManager
Date:          3/12/2013 10:01:26 AM
Event ID:      1152
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      TS02.contoso.com
Description:
Failed to create KVP sessions string. Error Code 0x8007007A
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-TerminalServices-RemoteConnectionManager" Guid="{C76BAA63-AE81-421C-B425-340B4B24157F}" />
    <EventID>1152</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x1000000000000000</Keywords>
    <TimeCreated SystemTime="2013-03-12T09:01:26.771581100Z" />
    <EventRecordID>11344</EventRecordID>
    <Correlation />
    <Execution ProcessID="836" ThreadID="840" />
    <Channel>Microsoft-Windows-TerminalServices-RemoteConnectionManager/Operational</Channel>
    <Computer>TS02.contoso.com</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <EventXML xmlns="Event_NS">
      <Param1>2147942522</Param1>
    </EventXML>
  </UserData>
</Event>

Does someone have any idea what might cause this error? Thanks!

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Too high memory usage from termsvcs and wsmprovhost

February 12, 2015, 3:20 am
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Hi everyone!

I've got Windows server 2012r2 running in VM on Hyper-V 2012r2. 

a few days ago I mentioned that some why it usess ~8Gb Ram for 70 user sessions.

I started looking for problem and found out that svchost -k termsvcs uses 1.5Gb RAM and 5-6%CPU. Also many "wsmprovhost" processes use ~70mb for each user.

svchost usage:

https://www.dropbox.com/s/szvn7ey1lk38a95/ts5.png?dl=0

connected users:

https://www.dropbox.com/s/jnijnlipk7g88be/ts4.png?dl=0

According to task manager:

http://i.shotnes.com/gVb8vSf8

each user uses from 132mb to 56mb RAM, it's 94Mb in the middle. 94Mb* 32 users = 3008Mb

But overall usage is:

http://i.shotnes.com/eQb8vRX1

Why?



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Server 2003 cannot RDP into Server 2012

July 17, 2013, 4:38 pm
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We have a central server we use to remote into all of our server externally. This server is running server 2003 SP2. But it is unable to remote into any of our new servers running Server 2012. Does anyone know how to fix this at all?

Thanks,

Richard

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Remoteapp Display Issues - Windows Server 2012

August 29, 2013, 9:05 am
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We are in the process of testing a remoteapp in a Windows Server 2012 environment and are running into a couple of issues.  Most of the PC's that we will be publishing the remoteapp for are running Windows Vista Business or Enterprise.  Whenever they connect to the remoteapp they get a warning: "This theme can't be applied to the desktop".  They can bypass it by clicking close and the application opens, but I'd like to get rid of it all together.

The other issue is with the display after the user tries to minimize the remoteapp window.  It leaves the image of the remoteapp still on the screen, and the user needs to right click on the desktop and hit refresh to get the display to update.

We have tested on a Windows 7 PC which is fine for both issues.  I've tried updating the Vista client PCs to RDP 7.0, but still experience the same results.

Anyone else having this issue or have any ideas?

Thanks!

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Stored Credentials not always enterprise - Inconsistent behaviour

February 9, 2015, 11:49 pm
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Ok, so we've got a remote desktop group setup, Reasonably standard deployment with a couple of shared components, for the most part it works. I'll get some more info on the deployment tomorrow, here's a basic summary of the problem we're facing.

Several users are prompted for Outlook Credentials every time they log back into their sessions. Credentials Manager shows that the Persistence level for the users with this problem is Logon Session, not Enterprise as it is on all the other users without a problem.

I immediately blamed some funky Group Policy as it wasn't occurring to all users, but when it did apply to a user... it stuck & nothing I can change will allow it to store.

Things I've tried:

  • Stripping all group policy's away from the User Accounts.
  • Recreating the User Account. (Delete, Create)
  • Delete all reference to the User Account from the Session Host (Registry, Local User, Roaming Profile, Documents - everything I could find!)
  • Tried another Session Host (Problem follows to the new session host.)
  • Cloning the User Account. (The Clone works perfectly!!)
  • Granting the user account full domain & local administrator.

As a work around I can simply go into Credentials Manager & store the credentials as Enterprise, which sticks... but that's not a workable solution for 30+ users that change their own passwords from time to time. I'm out of ideas of what to try, anyone come across this kind of thing before?

My hunch is it's something nested within AD that's not deleted with user accounts... but I'm pulling at straws. 

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RDS in windows server 12R2 in Non Domain environment

February 9, 2015, 4:35 am
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Dear Sir

planing to implement RDS on Windows server 2012 R2 as stand alone server we are in workgroup network 

will give access to 10 concurrent users using there laptop computer

it is mandatory to have Domain network for RDS?

Regards

Mohammed

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RDS licensing

February 9, 2015, 3:10 am
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Hi,

I have two questions about RDS licensing.

If we purchase per user licenses we must have the number of licenses as real persons or as domain users that have access to RDS?

If we purchase per device licenses, when the temporary license expires after 90 days will it be reassigned to the device or the device access will be blocked?

Thanks!

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Need Help

February 13, 2015, 2:33 am
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hi,

i have a retail license of terminal  server 2008 (5*20) with 100 cals i want to use it in a 2003. note that i have 5 different license code which came from pack i try calling on all microsoft online support nobody can support regarding this please help me on this issue as soon as possilbel.

regards,

Muthukrishnan B

+91 9952082874

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RD Connection Broker 2012 - needed documentation to implement a plugin

February 7, 2015, 12:25 pm
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Hello

I am trying to implement a plugin for RD Connection Broker (by using of realization of the IWTSSBPlugin interface, https://msdn.microsoft.com/en-us/library/cc644955%28v=vs.85%29.aspx)

In documentation (https://msdn.microsoft.com/en-us/library/cc644953%28v=vs.85%29.aspx) I have readed that I should register my plugin in ExtensibilityPluginCLSID parameter of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tssdis\Parameters registry key)

But when I look into trace of tssdis.exe (by ProcessMonitor) then I can't see any accesses to this parameter. Instead of that I see access to other parameters of this registry key - DbPluginClsid, DbObjectFactoryClsid, ConnectionOrchRunningVmTimeout etc. Also I see the "Plugins" subkey in this registry key and I see access to this subkey. But I can not find any chapters in MSDN about these parameters and subkey.

I think the mentioned documentation was written for older version of Windows Server. Please help me find a newer documents about implementation of plugin(s) for RD Connection Broker 2012

Thank you

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remote desktop services has taken too long to load the user configuration

January 6, 2015, 6:39 am
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Hello,

A few weeks back I swapped out our old Server 2003 domain controller with a new server 2012 R2 domain controller.  Everything has been fine for a few weeks.  Then yesterday I got a call that one of our users could not access a file on the file server.  I am in a different city and was able to see the files on the server and access most of them, but could not access the one in question either.  I tried to RDP into the DC, it prompted me for username and password and then got stuck on "securing remote connection."  Finally after an hour I had someone go downstairs and reboot the machine, however the machine just sat at the screen saying "reboot" for an hour and we finally had to hard shutdown the machine.  Once it came back up all was good and I could RDP into the machine.  Now that I'm in the machine I see all kinds of 20498 and 20499 errors in the event viewer around that time period:

20499 - remote desktop services has taken too long to load the user configuration from server <my DC> for user admin

20498 - remove desktop services has taken too long to complete the client connection

Does anyone have any ideas what might be causing this or somewhere that I can look at this?  My DC is pretty slim, only roles it has is DC and DNS.  I installed the machine on Dec 11th and the errors started back on Dec 15th, but it wasn't until a few days ago that I couldn't remote into it.  Thanks

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Connectivity issue from only one computer

March 18, 2014, 10:46 am
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Let me start by saying i have 10 servers and about 15 workstations on this network. only one computer (my main computer) has this issue. all other computers work as they should.

This problem started to happen recently and randomly affecting RDP connections to 2 of 10 servers and now affects 5 of 10 servers. I am not sure i did anything to make the problem worse. Additionally I at first suspected it a DNS issue as connecting to the ip address of effected computer as opposed to host name allows connection but as I said the issue is only on one computer. Looking at the logs below i am stumped. 

ELECTRO4UBLADE20499WarningMicrosoft-Windows-TerminalServices-RemoteConnectionManagerMicrosoft-Windows-TerminalServices-RemoteConnectionManager/Admin3/18/2014 9:39:45 AM

Remote Desktop Services has taken too long to load the user configuration from server \\ADDS1.PDX.DAVISDARVISH.COM for user davis

RDPClient_SSL: An error was encountered when transitioning from TsSslStateDisconnected to TsSslStateDisconnected in response to 25 (error code 0x8000FFFF).

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Excel Web App over RDS/XenApp

October 16, 2013, 7:39 pm
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Within Office 2010 x64 applications in a RDS environment the Excel Help doesn't display the 'Microsoft Excel Web App' content.

To replicate the issue I do the following:

1. Within Excel 2010, press F1

2. Top left, search for 'IF Function'

3. Select 7th search result down - 'IF function  ArticleSyntax: IF(logical_test, [value_if_true], [value_if_false])'

4. Scroll down to Examples

The text displays but where the 'Excel Web App' content is meant to be, its blank.

We browsed to the same site directly into IE (http://office.microsoft.com/en-nz/excel-help/if-function-HP010342586.aspx) and the same result happened, blank content.

This works in our RDS environment using Firefox and Chrome, but not IE8. IE9 appears to work.

It also works on my local PC using IE, Firefox and Chrome using the same user account and through the same proxy server as in the RDS session.

On our proxy server we have allowed all variations of microsoft.com, officeapps.live.com etc etc.

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2012R2 VDI how to change "local virtual desktop creation location" for collection

February 10, 2015, 12:08 am
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Hi,

I want to change "local virtual desktop creation location" for existing collection but this setting is grayed. This location is not exists anymore and I cannot add new VM's to collection.

If there is no way to do this if it possible to create new collection and move old VM's there?

Thanks!

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Session host changes to custom Windows theme

February 13, 2015, 7:34 am
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One of our session host servers (2012 R2 with Desktop Experience installed) has recently been changing themes to a custom one instead of the Windows default. The issue is this custom theme contains some high contrast settings that paradoxically make things more difficult to read and some text to not appear at all unless selected. In some cases the anomalies show up even then the "Windows basic" theme is selected.

The only "fix" we have seen is to delete the user's profile, but the problem will re-occur eventually.

We could disable the Themes service but I would rather know what the cause of this is. Has anyone seen something similar or know where to look? Here is what we are seeing:

Cheers,

Bryan



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Extremely slow RDP session - Solved

July 9, 2013, 1:45 am
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When upgrading our environment to Windows Server 2012 we experienced really slow RDP functionality towards these servers.

The sessions connected fine but the update frequency were extremely slow.
If one would log off, wait 20 seconds and log on again, the sessions would work just fine most of the time. In some cases this has to be repeated to get a working session.
If the server was restarted, the slow session returned and the above had to be repeated to get the sessions working..

So.. what the heck had happened??

With Server 2012 we had decided to start out with Microsofts Security Baseline for 2012, included in the Microsoft Security Baseline, as a base to get up to speed quickly.

Without the security baseline applied RDP works just fine. With the baseline applied, the above slowness appears.
When troubleshooting, the cause of this evil was identified (behold, for those faint of heart - stop reading now):

Under Local Policies/Security Options:
Use FIPS compliant algorithms for encryption, hashing, and signing - This was set to enabled.
If this policy is disabled, the RDP sessions works just fine..

We spent quite some time troubleshooting this and I wanted to share the annoying fact that Microsofts recommended security baseline was actually the cause of this. :(
I hope this is of help to others!

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Terminal issue

February 13, 2015, 9:37 am
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Hi ,

I have Terminal server based on windows server 2008 R2

I run one application on this terminal

I have one user facing issues , I tried to delete his profile and created it again it is working but after 3 days it is stopped again .

why the profile for this users is corrupted every 3 days .

The issue happen with login remote from any machine .

how can i monitor this ?

what is the relation between the user and the application ?

as long all users working with no issues why this shown especially with this user?

I need work around please .

MCP MCSA MCSE MCT MCTS CCNA

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