Running Windows Server 2016 Remote Desktop Services (session-based desktops).
Multiple session host servers, one DC, all running as VMs under Citrix XenServer 7.1. The servers are fully updated to present time as of 7 March 2019.
Every few days a user reports that after logging in to an RDS session he does not see his desktop but sees a black screen. When this happens, I can see that some users on that same RDS server still have their session working normally, but every user logging
in after this also gets this black screen.
There are numerous references to this problem on the internet. It is apparently occuring since Server 2012 and has never been fixed.
Some people recommend to restart the Windows Audio service. Does not help in my case, never does when it happens to me. Other recommendations were to remove Firefox browser from the RDS session host servers. I did that two months ago and it seemed to help
for one week but then it came back. I have not found any other recommendation - there seems to be simply no solution, except restarting that RDS session host server, which is a major inconvenience, it throws out the other users which still work, it takes 10
minutes or more to restart that server, and it can only be done manually. Most often it has to be force-restarted on top of it, as the server is totally unresponsive, and then some users may loose their user profile. Then I have to delete that user and recreate
his user profile. Major trouble.
In the last few months I have rebuilt all RDS session host servers from scratch - total new installation, all updates, totally clean. It STILL happens.
From what I can find on the internet this problem occurs since the release of Windows Server 2012. This is seven years ago. I do not know if this happens to everyone, but there seems to be no common denominator from what I can find, it seems to happens on
all sorts of environments, pointing to a bug within Windows Server itself.
Is there ANYTHING I can do about this?
WHEN IS THIS GOING TO GET FIXED? THIS IS A PROBLEM SINCE 2012 - 7 YEARS! WHICH COMPANY CAN AFFORD TO NOT FIX A GLARING BUG IN THEIR SOFTWARE FOR SEVEN YEARS? THE LICENSES ARE EXPENSIVE AND THEN IT DOES NOT EVEN WORK.
I keep researching for non-Microsoft solutions for RDS type because I simply cannot tolerate non-functional software. To the users it looks like it is me as admin who is not doing his job!
Atradius