Hi,
I have purchased some RDP Device CALs under Open License. I need to downgrade them from 2012 version to 2008.
We currently have 45 installed and just purchased another 5. This time round we could only get 2012 version, but Ingram told us to just call Microsoft and have them downgraded to 2008. Sound easy. I've spent 8 hours over
2 days being bounced around from one department to another regarding this. I must have made 10 calls and given out my details 10 times.
I got close when I contacted the clearing house, and they said yes we can do that for you, only to find out that they only deal with Retail licenses and not Open Licenses and put me back to the main support number. After speaking to various people there, one of whom told me very rudely that I would need to reinstall the OS and to contact an IT professional, the last person I spoke to said that I could open a support ticket at the cost of $390.00 or post to technet for free. Here I am.
I need to downgrade my RDP 2012 licenses to 2008 R2, they where purchased under open licenses without software assurance. I am in Australia. How do I do this please.
thanks.
Steve