My father is working at home due to the current situation with the Global Pandemic.

I am attempting to help him change displays during a RDS while using the VPN Citrix.

He is having eye strain issues with the company funded laptop; thus I had attempted changing displays when I got the error: 

The display settings can't be changed from a remote session.

If someone has a work around for this; that would be greatly appreciated! Thank you.

Details:

1. VPN: Citrix

2. Windows version: Windows 10 Pro

3. RDS: (EDIT: I believe Citrix is a gateway that acts as his VPN and RDS.)