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Random disconnections from an RDS host and Remote Desktop Services Diagnostic Tool

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Hi guys,

I have a Windows Server 2016 with RD Broker and RD Session Host roles. Users connect to this RD Session Host via another server with Remote Desktop Gateway role installed. In other words first users connect to a remote desktop gateway and then are redirected to a remote desktop session host (terminal server).

There are four users who work on that server and one of them sporadically gets disconnected from the server. 

When it happens that user can see this message. 

 

I checked local network connectivity as well as WAN link - all good and no dropouts.

I installed Remote Desktop Services Diagnostic Tool but struggling to interpret an output. 

What user failed to logon means if that users indeed logged in but just gets disconnected sporadically?

Thanks and Regards,


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