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Add-in is available, but not loaded. The managed add-in loader failed to initialize for MS Office Prof Plus 2016 on Windows 2019 Server Standard

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Hi,

I need help.  I have a third party add-in and I have installed on Windows 2019 Server Standard with change user /install on cmd.   I even have Office Shared Features and Office Tools installed.  The third party add-in shows up on the add-in list, but not on the toolbar and it's not listed under the Active Application Add-ins under Add-ins, but it's showed in the Inactive Application Add-ins.  I also try to select COM, under Manage, and I can see the third party add-in, but when click OK, it stills won't show up on the toolbar.

Does anyone encounter anything like this?  Please help!

TB


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