Windows 10 - Citrix receiver error

I have a windows 10 operating system (amazing one) ..Let me tell u exactly what is happening. In order to connect the clients network we connect to one of the SSN SSL Gateways Service touch points - select any region , from there we get connected to windows secure application manager so it looks like this

from there we open another url which has got dedicated farms or jumpstations . we select the customer and we open the ica file

when i try connecting to the customer environment i get the below error message

I have uninstalled and reinstalled the citrix client. tried with LAN as well as wifi connectivity . I could not find any other solutions

the version which i have on my client machine is the following 4.12  any help would be greatly appreciated

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the devil